From your initial purchase until the delivery of your product and through to any after care service we will provide you with the highest level of customer service.
We process all repairs, replacements and refunds in accordance with Australian Consumer Law.
Item(s) must be returned within 30 days of purchase in original condition. Items must be unworn, unwashed and tags attached. Returns not adhering to these conditions will not be accepted. Sale items are a final sale + will not be accepted for change of mind.
Please note mattresses purchased in stores have a substantially different guarantee (Click here to learn more about our 100 Night Money Back Comfort Guarantee).
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address:
1 Cnr. Beach Road & Exhibition Drive, Malaga, WA, 6090, Australia
If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please feel free to contact us for any return questions at email@example.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, custom products (such as special orders or personalised items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@relaxbedding. com.au.
Repairs, Replacements & Refunds
You are entitled to a replacement or refund for a major failure or as compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure. If the failure is minor, we reserve the right to not offer a replacement or refund. Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
If a refund is processed, we will refund the original purchase price in the form of the original payment method, minus any associated fees and charges. Most refunds will be processed within 10 business days, depending on your original payment method.
If you are entitled to a replacement, please be aware that some of our goods especially out of stock furniture may require in excess of 10 weeks to source a replacement part or product.
If you believe your product may have a manufacturing fault, please contact your store of purchase or firstname.lastname@example.org and they will arrange an inspection. Each of our manufacturers provide warranties and guarantees for faults or defects under Australian Consumer Law.
If the product fault can be safely determined by the store who sold the product, we may offer you a refund, repair or exchange. Where the product fault is difficult to determine by a store representative, we'll need to speak to the manufacturer or repair agent to determine the fault and possible resolution.
Change of mind
If you change your mind about a purchase before delivery, please notify us immediately. As most products we sell are made to order, once the order is placed with the manufacturer it is then made specifically for you. Cancellation of an order that has gone into production may carry a restocking fee at the stores and manufacturer's discretion.
Please choose carefully. Most of our products can’t be resold once unwrapped, due to health or hygiene reasons. If you change your mind, we may, in our absolute discretion, offer you a replacement, refund or credit. You will require to have proof of your purchase, the product and packaging should be in their original condition and that the product has not been used or soiled.
For Health and/or Hygiene reasons, the following products are excluded from change of mind returns:
- Bed linen, mattress protectors, duvets and quilts
- Pillows and pillow protectors
- Self-assembly furniture if part or fully assembled
- Items which have been sold using our assembly service
- Beds or mattresses that have been slept on, excluding those that qualify for a comfort guarantee
A cancellation fee of 20% is applicable on the total purchase price if you cancel your online order.
You may not be charged a cancellation fee if the goods are delivered damaged or if we are not entitled to charge a cancellation fee under any relevant legislation.