METROPOLITAN PERTH AND NEARBY AREAS
Should you wish to pick up your items from the store, you will be sent a text message when your parcel is ready to be picked up at the address of the store. Please ensure to have your order number ready. For orders to be delivered, please see below:
- For procedural reasons, when ordering some larger items, a delivery date is required. This can be altered later by contacting us at least 2 days prior to the noted date.
- You can advise us of any time preferences or restrictions you may have in regard to the delivery. We will endeavour to meet your requirements, however, due to external factors, we cannot guarantee it.
- To ensure a smoother service, we will contact you on the morning of delivery to give a more accurate estimate time range of delivery.
- Orders to Metropolitan Perth and nearby areas valued at $299 and over will be delivered FREE OF CHARGE.
- Orders to Metropolitan Perth and nearby areas valued below $299, will be charged a maximum delivery fee of $40, or the Standard Australia Post fee for delivery to your location. Enquire with customer support for specific details regarding your location and to ensure the best option is chosen.
- Items may be ordered separately but, if they are delivered at the same time, we only charge the one delivery fee.
- We keep our delivery costs low as we normally only have one person in the vehicle and occasionally require assistance when taking the products into your home. In certain circumstances, if there is no one available to assist, we may require an additional fee of $40 for another person to attend.
For all Perth Metro and nearby area deliveries, In addition to our low-cost delivery, we have a number of additional services, if required, that may benefit you. These include:
- Free in-house relocation of your old mattress and ensemble
- Free mattress and ensemble installation
- Low-cost mattress and ensemble removal
OUTSIDE METROPOLITAN PERTH AREAS
All deliveries outside of our local delivery areas will be made from our warehouse. The shipping fee will be showing prior to placing your order and will take into account product details and your location.
- In normal circumstances your order will be dispatched within 2-3 days. High volume periods and other factors may affect this timeframe.
- Once your order has been sent, you will be emailed a tracking number. Please check your junk mail if you have not received your tracking number within 2 - 3 business days.
- If you are not home to accept your parcel, the item will be carded. Cards will be left at the address supplied and will indicate where your parcel is to be collected from.
- If you have not received your parcel within 25 business days of your order being shipped please notify us at support@relaxbedding.com.au
- Postage times can vary depending on various factors, rest assured we will try our best to ensure you receive your parcel ASAP.
SECURITY
- In rare cases, you may be contacted before we can release your parcel. As soon as we confirm any information required, your parcel will be on its way.
- Please note due to the impact of Covid-19 there may be some circumstances where delays are unavoidable. We reserve the right to extend our delivery times if we are required to close for a period, have decreased staff or have uncontrollable timeframes by a postal service.
Incorrect Information & Failure to Collect
- In many instances, once your order has been placed no changes can be made to shipping details. Always double check your shipping address is correct before confirming your order. Business addresses must include the business name. If you have entered incorrect shipping information please email us ASAP at support@relaxbedding.com.au and we will try our best to correct the mistake.
- If parcels are required to be returned due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.